How long do I have to return an item per the return policy?

You have thirty (30) days from the time of delivery to request a return. Once we receive your request you will be emailed a mailing label. Your item must be sent back within 7 days of receiving the label or your store credit will be deducted a 10% restocking fee.

How do I start a return?

You can start the process of returning an item by logging into your customer account HERE.

What if an item I received is damaged.

We do our best to inspect every item that is shipped out. However, if you do receive an item that is damaged or defective you must email us within 3 days of receiving the item at info@peripetyboutique.com. You will need to include photos in the email to document the damage. Please note that color variance is not considered damaged due to display screens, calibrations, lighting and resolutions.

Are Final Sale items eligible for returns?

Final Sale items are not eligible for returns or exchanges. Final Sale items will be labeled as such in the product title.

What if I love a piece that I received but I need a different size?

If you need to exchange an item for a different size we ask that you notify us as soon as possible at info@peripetyboutique.com. Due to limited quantites and high turnover we cannot guarantee the exchange of an item. If the item is unavailable in a requested size we can start the process of a return and you will be issued an e-gift card.

Free shipping in the U.S. over $99

Shipping & Return Policy

Thank you for shopping with Peripety Boutique! We are proud to offer a curated mix of contemporary styles shipped from our USA warehouse and luxury pieces sourced directly from our partners in Europe.

Please review our policy below to understand shipping times and return details for your specific items.

Shipping & Delivery

Where is my item coming from? You can check the product description to see where your item ships from.

1. Items Shipped from the USA

What this includes: Contemporary clothing, denim, basics, and standard accessories.
Processing Time: 1–2 business days.
Estimated Delivery: 3–5 business days.

2. Luxury Items Shipped from Europe

What this includes: Luxury designer clothing, bags, shoes, and high-end accessories.
Processing Time: 3–5 business days (includes customs processing).
Estimated Delivery: 5–10 business days.
Note: Signatures may be required upon delivery for high-value packages.

Free Shipping: We offer Free Shipping on all Luxury items and on USA orders over $99.

Refused or Undeliverable Packages

If a package is refused by the customer upon delivery, or if the carrier returns the package due to an invalid address provided by the customer:

Standard Items: A restocking fee of $15 plus return shipping costs will be deducted from the refund.
Luxury Items: You will be responsible for the original shipping costs, any import fees/taxes incurred on the package, and the cost of returning the package to Europe. These fees (often exceeding $50) will be deducted from your refund.

Lost or Stolen Packages Peripety Boutique is not responsible for packages once they have been marked as "Delivered" by the carrier. If you are worried about theft, please track your package closely or request a signature confirmation.

Return Policy (Hassle-Free Refunds)

We want you to love your purchase. We have a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Condition of Returns

To be eligible for a return, your item must be in the same condition that you received it:

Unworn, unused, and unwashed.
Free of pet hair, smoke, perfume, and makeup.
Must have all original tags still attached.
Must be in its original packaging (including dust bags or shoe boxes for luxury items) with the receipt or proof of purchase.

Right to Deny: We reserve the right to deny a full refund for any item sent back in unfavorable condition. If an item is returned and the request is denied due to the condition of the item (e.g., signs of wear, strong odors, missing tags), you may request the item be returned to you at your expense. You will be responsible for the shipping cost to send it back to you.

Refunds & Fees

All approved returns will be refunded to your original payment method.

Please note the following deductions based on the item type:

Standard USA Items:
- You are responsible for return shipping costs.
- If you use our prepaid return label, a flat $8.00 shipping fee will be deducted from your final refund.
Luxury Europe Items:
- Due to international logistics and customs fees, a 10% Restocking Fee will be deducted from your final refund.
- Security Tags: Luxury items arrive with a special security tag. If this tag is removed, the item is strictly non-returnable.
- Return Label: We will provide a specific international return label (DHL/UPS/FedEx). Do not use standard postal services for these returns.

How to Start a Return

We make returns easy. You do not need to email us to start the process.

Click the "Start a Return" link located in the footer of our website or click HERE.
Enter your Order Number and Email Address to find your order.
Select the item(s) you wish to return and follow the prompts.
Once approved, you will receive a printable shipping label via email.

Items sent back to us without first requesting a return via the portal will not be accepted.

Non-Returnable Items (Final Sale)

The following items are Final Sale and cannot be returned for refunds:

Sale / Clearance Items
Lingerie, Bodysuits & Hosiery
Hair Accessories & Earrings
Gift Cards
Pre-Owned / Pre-Loved Luxury Items: Any item marked as "Pre-Owned" in the description is sold as-is and is final sale.

Damages, Defects & Disclaimers

Reporting Damages Please inspect your order immediately upon receipt. If an item is defective, damaged, or you received the wrong item, please contact us within 3 days of delivery at info@peripetyboutique.com so we can make it right.

Liability Disclaimer We are not responsible for damage to items caused by improper handling or care (washing/drying), or damage caused by incorrect sizing (e.g., forced zippers or stretched seams).

Product Colors We do our best to display colors as accurately as possible. However, due to differences in computer monitors and lighting, actual colors may vary slightly from what you see on your screen. This is not considered a defect.

Luxury Watch Warranty Watches purchased from our Luxury collection come with a 1-year warranty covering defects in the internal mechanism (movement) only. Damage from water, misuse, accidents, or normal wear to the strap/case is not covered.

Exchanges

Standard Items: We do our best to accommodate size exchanges. If your size is out of stock, we will process a refund.Luxury Items: We do not offer direct exchanges on Luxury items. Please return the item for a refund and place a new order.

Questions? Contact us anytime at info@peripetyboutique.com.

FAQs

Got a question? We are here to answer

Return Policy